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Use NICE quality standards to guide good quality social care, says CQC


23 February 2015

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Social care services should use NICE guidance and quality standards to help identify and define good quality care, according to the Care Quality Commission (CQC).

Chief inspector for Adult Social Care at the CQC Andrea Sutcliffe has said that using NICE products will help underpin the characteristics of good and outstanding social care services.

Social care services should use NICE guidance and quality standards to help identify and define good quality care, according to the Care Quality Commission (CQC).

Chief inspector for Adult Social Care at the CQC Andrea Sutcliffe has said that using NICE products will help underpin the characteristics of good and outstanding social care services.

She said: “At the CQC we are asking the questions that matter to people. We’re asking whether services are safe, caring, effective, responsive to people’s needs, and well led.

“And the way that we can do this is by identifying key lines of enquiry – so the questions that we will ask when we go out on inspections. We will also identify what the characteristics are of the services that we see, so whether they are good, outstanding, require improvement or are inadequate.

“This quality standard will inform the questions that we ask, and help us to provide the understanding of what ‘good’ and ‘outstanding’ practice looks like in this area.”

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