This site is intended for health professionals only

Postive patient feedback ‘leads to higher QOF scores’


8 November 2012

Share this story:

GP practices that deliver a indian cialis canada ‘good’ patient experience “generally” have higher QOF outcome scores.

GP practices that deliver a viagra with no prescription ‘good’ patient experience “generally” have higher QOF outcome scores.

A report by think tank The Kings Fund Improving GP services in England: Exploring the association between quality of care and the experience of patients found a patient’s happiness with their GP services – and in particular ease of access – can affect their use of and interaction with the practice and in turn affect the quality of their care.

After examining data for more than 8,000 general practices in England, it is claimed general cialis 5 mg practices whose patients are “negative” about access to its services “generally perform less well on clinical quality” in the Quality and Outcomes Framework (QOF).

Those practices that perform badly on both clinical outcome measures and patient experience – with some exceptions – are “more likely” to be located in London and deprived areas.

It is said that such practices face “special challenges” both in terms of having populations with “greater and more complex health care needs”, and because they often have to deliver services from less well developed premises.

Veena Raleigh, senior fellow, health policy at The Kings Fund and co-author of the report said it is “important” for practice staff to “routinely” review information about how they are performing on both clinical quality measures and patient feedback, to get a more “rounded view of practice performance”.

“This will offer them additional insights into where the potential for improvement lies, enabling them to learn from the high achievers and develop locally tailored solutions,” she said.

“General practice in the UK is acclaimed internationally for providing a free and universally accessible health care service in the community. By improving performance to the level of the best, and ensuring that all patients have a positive experience of using services, general practice can do even better.”

Want news like this straight to your inbox?

Related news


NHS users will be able to check who is accessing their patient data, NHS Digital says
A new patient data register will allow NHS service users to see which organisations are...
Care staff
BME doctors underrepresented in senior NHS positions, report shows
Black and minority ethnic (BME) doctors are underrepresented in consultant, clinical director and medical director roles, according to a new...