This site is intended for health professionals only

Phone physiotherapy ‘safe and effective’

Phone physiotherapy ‘safe and effective’

4 February 2013

Share this story:


Physiotherapy assessment over the phone can cut waiting time and provide faster access to the service, a study published in the British Medical Journal (BMJ) suggests.

Physiotherapy assessment over the phone can cut waiting time and provide faster access to the service, a study published in the British Medical Journal (BMJ) suggests.

Researchers assessed the effectiveness of a service where the patient is offered advice from a physiotherapist without waiting for a face-to-face appointment.
However, the University of Bristol-led study did not find any evidence of increased patient satisfaction.
Lead author and Professor of Primary Care, Chris Salisbury said that using telephone physiotherapy is “safe and effective.”
He added: “The slightly earlier advice and treatment provided means that the service is likely to be more cost effective than usual pathways of care from a health service perspective, which will be of interest to commissioners.”
Between July and December 2009, more than 1,500 adults with musculoskeletal problems used PhysioDirect telephone physiotherapy.
Almost half the people who used the service were managed entirely by telephone, with fewer face-to-face appointments.
The study found that care based on advice given over the phone is equally clinically effective and provides faster access.
The study, entitled Effectiveness of PhysioDirect telephone assessment and advice services for patients with musculoskeletal problems points out that patients managed entirely on the phone were only slightly less satisfied with their consultations as usual care patients.
The researchers claim that this shows physiotherapists are able to provide assessment by phone in a way that is “reasonably acceptable” to patients.

Want news like this straight to your inbox?

Related news

ICB to Close GP Practice After Patients Report Poor Service
ICB to close GP practice over concerns for quality of services
South West London ICB has decided to close a GP practice after its public engagement...
ICBs to Identify And Allocate Potential Winter Support Funding For GPs
ICBs to identify and allocate potential winter support funding for GPs
NHS England has asked integrated care boards (ICBs) to identify where to allocate potential winter...