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Patients ‘satisfied’ with general practice


16 December 2013

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The vast majority of patients (92%) have confidence and trust in their GP, with many (86%) saying that their surgery is ‘very’ or fairly’ good. 
The results of the latest GP Patient Survey, carried out by Ipsos Mori and NHS England, show that overall patients are happy with their experiences in general practice. 
Most patients (79%) are satisfied with the opening hours of their surgery and a similar number (76%) say opening times are ‘convenient’ for them. 

The vast majority of patients (92%) have confidence and trust in their GP, with many (86%) saying that their surgery is ‘very’ or fairly’ good. 
The results of the latest GP Patient Survey, carried out by Ipsos Mori and NHS England, show that overall patients are happy with their experiences in general practice. 
Most patients (79%) are satisfied with the opening hours of their surgery and a similar number (76%) say opening times are ‘convenient’ for them. 
Dr Maureen Baker, chair of the Royal College of General Practitioners said the results are a testament to the hard work of GPs across England. 
She said: “Despite increasing workloads and diminishing resources, GPs are still the most trusted professionals in the NHS by the people who matter most – our patients.
“It is a huge vote of confidence from our patients, that such a high percentage are reporting positive experiences at their GP surgery. 
“However, we can never be complacent and it is concerning that it remains the case that 15% of people booking appointments are having to wait a week or more to be seen.” 
A summary report of the GP Patient Survey is available to view online. It is also possible to view the results at a CCG level
 
 
 
 
 
 
 
 
 
 

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