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Patients ‘not listened to’ survey shows


24 July 2013

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Only a third of commissioners and providers believe their local healthcare economy is good at listening to patients, a survey has shown. 
The survey, conducted by Primary Care Commissioning (PCC) found that the figure rose to 58% for clinical commissioning groups (CCGs). 
Julian Patterson, PCC marketing director said: “CCGs appear more much more confident than other organisations, but is that a cause for celebration or concern? 

Only a third of commissioners and providers believe their local healthcare economy is good at listening to patients, a survey has shown. 
The survey, conducted by Primary Care Commissioning (PCC) found that the figure rose to 58% for clinical commissioning groups (CCGs). 
Julian Patterson, PCC marketing director said: “CCGs appear more much more confident than other organisations, but is that a cause for celebration or concern? 
“One of the main findings of the Keogh report was that we need to be much better at acting on the experience of patients. If six in ten CCGs think we’re already doing a good job they may not be prepared to try harder.”
Out of 844 healthcare professionals who took part in the survey, 143 were involved in clinical commissioning. 
Many organisations (55%) admitted they struggle to measure the effectiveness of patient engagement programmes. Similar numbers said they need help in using feedback from patients to inform commissioning and improve services. 
Patterson said: “Clinicians are going to start some of the important conversations about health and the NHS, but many of the answers will be found in the community. 
“CCGs need to be thinking beyond engagement as an end in itself and about their role in enabling communities to be stronger advocates for health and better at describing the services they need from the NHS.”  

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