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Patient survey tool developed by NEL CSU


12 September 2014

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North East London commissioning support unit (NEL CSU) has developed an online survey tool for patients in Islington. 
Healthy Voice Islington is an optimised web page which allows people to leave anonymous feedback on the services in the borough. 
Near field communication (NFC) and QR codes on marketing materials mean that the residents can download the website directly onto their smartphone or tablet immediately after using the service, or at home later on the PC. 

North East London commissioning support unit (NEL CSU) has developed an online survey tool for patients in Islington. 
Healthy Voice Islington is an optimised web page which allows people to leave anonymous feedback on the services in the borough. 
Near field communication (NFC) and QR codes on marketing materials mean that the residents can download the website directly onto their smartphone or tablet immediately after using the service, or at home later on the PC. 
The feedback will be used to help Islington clinical commissioning group (CCG) to shape future services in the borough. 
Sharon Williams, NEL CSU marketing and campaigns manager said: “Islington CCG wanted an app to make it as easy as possible for people to give them feedback on services in their area. Working closely with creative agency Parlourwood, we delivered Health Voice Islington, an innovative optimised website tool to do just that, allowing residents to give their opinion on their local health services. 
"To make it even easier we have introduced NFC and QR codes onto marketing materials to allow them to download the web page quickly. Technology is always advancing and the challenge today is to keep up with that technology and use it to enhance our offering to our clients.”  
Dr Katie Coleman, local GP, joint vice chair of Islington CCG and lead for patients and public participation, said: “Feedback from the public is extremely important when bringing together health services in Islington and we are always looking for new ways to hear from local people. This new website allows us to do that. As a CCG, we aim to buy high quality services that are good value for money and that meet the needs of everyone in the borough. Listening to the views of the people that use local health services is essential in helping us to achieve this goal.”
Posters, pharmacy bags and other marketing materials supporting Health Voice Islington have been sent out across the borough.
For more information visit the Healthy Voices Islington website.

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