This site is intended for health professionals only

NHS staff increasingly ‘engaged’


25 February 2014

Share this story:
Nine out of ten NHS staff feel their role makes a difference to patients, according to the 2013 NHS staff survey results.
NHS England has today published the results of the 2013 NHS staff survey − the largest canvassing of staff opinion in the world − which show that 90% of staff said their role makes a difference to patients. 
Almost two thirds of staff (65%)  would recommend their organisation to friends and family as a place to go for treatment.

Nine out of ten NHS staff feel their role makes a difference to patients, according to the 2013 NHS staff survey results.
NHS England has today published the results of the 2013 NHS staff survey − the largest canvassing of staff opinion in the world − which show that 90% of staff said their role makes a difference to patients. 
Almost two thirds of staff (65%)  would recommend their organisation to friends and family as a place to go for treatment.
The results from the 203,000 staff who took part show improvements in 21 out of the 28 categories when compared to the previous year.
Sue Covill, director of employment services for the NHS Employers organisation, said the results were encouraging, considering that it has been a "challenging year for the NHS", with a lot of "negativity". 
She said: "Employers know that building staff engagement and pride in the organisation helps deliver high-quality, compassionate care. Staff feeling valued and being valued is absolutely vital to the effective delivery of patient care and we believe it is an important factor behind many of the positive results.
"However, some tough issues remain and employers will be working with their staff to review their local survey results and to focus on further improvements. In particular, abuse and harassment of staff from patients and the public is a concern and more needs to be done to protect staff.
"The research tells us that there are links between the experience of work that our staff have and the experience that their patients have too.  During the past year, there have been several high profile reports  on NHS services, together with significant organisational change, which have provided a challenging environment in which to work."
Other key statistics from the survey include:
  –  84.3% of staff have received an appraisal, an increase of 1.2 per cent on 2012, and an increase of almost 20% since 2007.
  –  The average score out of 5 for how engaged staff are with the organisation is 3.71, which has increased from 3.68 in 2012.
  – 87.4% of staff believe their place of work provides equal opportunities for career progression and promotion.

Want news like this straight to your inbox?

Related news


School vaccine programme queue
Target for 12-15-year-olds to receive Covid jab by October half-term
NHS England has set out a target for Covid vaccinations of healthy 12-15-year-olds to start...
Booster vaccination
Winter Covid booster plan to begin from next week
Eligible patients will begin receiving Covid booster vaccines ‘from next week’, the health secretary has...