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A&E satisfaction hits lowest point since 2008


9 May 2014

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Patient satisfaction with accident and emergency services has dropped, the latest data shows. 
The British Social Attitudes Survey show that public satisfaction dropped from 59% to 53% between 2012 and 2013, hitting the lowest point since 2008. 
This is the lowest satisfaction rate of any NHS service in 2013. 
The survey, conducted by NatCen Social Research, also showed that public satisfaction in GP services was unchanged at 74%. 

Patient satisfaction with accident and emergency services has dropped, the latest data shows. 
The British Social Attitudes Survey show that public satisfaction dropped from 59% to 53% between 2012 and 2013, hitting the lowest point since 2008. 
This is the lowest satisfaction rate of any NHS service in 2013. 
The survey, conducted by NatCen Social Research, also showed that public satisfaction in GP services was unchanged at 74%. 
And public satisfaction with the way the National Health Service runs remained unchanged from last year at 60%. 
John Appleby, chief economist at The King’s Fund, said: "Since 1983 the British Social Attitudes survey has provided an important barometer of how the public views the NHS. Public satisfaction in the NHS remains high, although satisfaction with A&E has dropped. This may be due to concerns about waiting times in 2013."

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