South west ICBs are among the top five boards with the greatest level of patient satisfaction with GP services, according to new data from the friends and family test.
Published 11 January, the monthly dataset gives a broad overview of how positive or negative patients’ experiences were with their GP practice.
Nationally, 91% of the 750,631 responses in England were positive while 4% were negative.
Among the ICBs with the most positive percentage of responses were Bath and North East Somerset, Swindon and Wiltshire ICB (95%), Cornwall and the Isles of Scilly ICB (95%), and Norfolk and Waveney ICB (95%).
The ICBs with the lowest percentage of positive responses were Birmingham and Solihull ICB (84%), North East London ICB (85%) and North West London (86%).
The dataset also indicates which ICBs received the greatest proportion of negative responses, with 9% of responses in Birmingham and Solihull ICB being negative, 9% in North East London ICB and 8% in North Central London ICB.
Bath and North East Somerset, Swindon and Wiltshire ICB (2%), Cornwall and the Isles of Scilly ICB (2%), and Norfolk and Waveney ICB (3%) had the lowest proportion of negative responses.
The friends and family test allows patients to submit feedback to providers of NHS care, ranking their experience from ‘very good’ to ‘very poor’.
ICBs with the greatest number of positive responses
- Bath and North East Somerset, Swindon and Wiltshire ICB (95%)
- Cornwall and the Isles of Scilly ICB (95%)
- Norfolk and Waveney ICB (95%)
- Somerset ICB (94%)
- Dorset ICB (94%)
ICBs with the lowest number of positive responses
- Birmingham and Solihull ICB (84%)
- North East London ICB (85%)
- North West London (86%)
- Frimley ICB (87%)
- Hertfordshire and West Essex ICB (87%)
