Care homes have been recognised by for providing high-quality care as part of a CCG´s new awards programme.
North East Lincolnshire CCG introduced the quality award which rates care homes against 14 criteria, over and above the national standards set by the Care Quality Commission.
All care homes underwent a rigorous assessment to identify those which are the most people-centered and focussed on keeping residents healthy – and which pro-actively listen to feedback from residents and relatives.
Care homes have been recognised by for providing high-quality care as part of a CCG´s new awards programme.
North East Lincolnshire CCG introduced the quality award which rates care homes against 14 criteria, over and above the national standards set by the Care Quality Commission.
All care homes underwent a rigorous assessment to identify those which are the most people-centered and focussed on keeping residents healthy – and which pro-actively listen to feedback from residents and relatives.
Care homes that are providing an excellent service have been recognised with a gold award, homes that are using best practice but could improve in a few areas have been rated with silver and homes with a bronze award are being supported to make improvements in some areas.
Jeanette Logan, service lead for older people at North East Lincolnshire CCG said: “The standards within the quality award look at everything from how well the residents are listened to by the staff to the food they eat and the quality of care they receive every day.
“The award identifies areas where care homes can improve, giving care homes the opportunity to improve their rating next year, and celebrates those homes that are going over and above to deliver excellent service. It will give families, carers and older people the confidence to choose the best care home for their future.”
Kim Gallagher is manager at the Ladysmith Care Home in Grimsby which has a dedicated dementia care unit and was one of the homes given gold award.
She said: “Everyone at Ladysmith is delighted to have received the gold award, which wouldn’t have been possible without the hard work of all the staff.
“The CCG completed a full assessment of the care we deliver from end-of-life care, dignity and respect to how we maintain the standard of care for our residents. We found the assessment very useful and now we continue to measure our work against the criteria all the time.
“We have regular resident surveys, hold regular meetings with relatives, dignity meetings and have a newsletter; there’s lots of information around the home and we always welcome people to give us feedback.”
The assessments took place over 12 months and will continue year-on-year as a rolling assessment programme.
